Posted February 8th, 2011 | No Comments
Last year during The 14 Days Of Love campaign, with thebestof bury, Authorized Access Locksmiths in Bury were voted the 3rd most loved locksmith in the UK. This title achieved through previously satisfied customers of Authorized Access taking the time to submit a positive testimonial to the quality of work and service given by the company.
Once again this year we are on track to be recognised as one of Bury’s ‘most loved’ companies and the UK’s most loved security companies. To anyone who has already left testimonial for Authorized Access at thebestof bury website, we thank you most sincerely and if anyone would still like to leave a testimonial during the 14 Days Of Love, leading up to Valentines Day 14 February 2011 then please recommend Authorized Access here!
Anyone leaving a testimonial during this period will be entered into a prize draw each day of the remaining 14 Days Of Love and could win anything from an Apple IPad, Hot Air Balloon Ride and Meal for 2 at a Michelin Star Restaurant to Flowers for a year! But you have to be in it to win it!!
In our 22nd year of business in Bury, at Authorized Access we aim to improve our customers and clients quality of life by providing appropriate and affordable security solutions, bringing peace of mind and a secure life style.
If you are unsure whether your home or business is adequately secured, then contact us at Authorized Access and we will carry out a security survey at no cost and with no obligation, so you can rest assured you have done all you possibly can to safeguard your family or employees.
In the current economic climate don’t let the fear of crime stop you enjoying life!
Call Lee on 0161 762 9936 for help or advice on any security related matter.
Tags: 14 Days Of Love, about local businesses, Authorized Access, bestofbury, Bury, Business Success, Home security, Key Cutting, Locksmith, Locksmiths, Master Locksmith, the best of bury | Posted in Authorized Access News! |
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Posted May 28th, 2010 | No Comments
‘People forget how fast you did a job – but they remember how well you did it…’ Howard Newton
I saw this quotation and it made me think. It’s absolutely right of course and any tradesman or service provider who values repeat or referral business must make sure that the work they carry out is of absolutely top quality if they hope to earn a referral or further business from that customer.
An adequate job is sufficient only to get paid but in these days of tight margins and increased competition no business should accept losing a customer through laziness or lack of attention to detail.
we should all be aiming for at least a referral or the knowledge that should our customer ever require services from a company such as our own, that they would make us their first port of call.
Remember that while a customer having been totally satisfied with a job completed by us may tell 3 other people, if they are not satisfied they are likely to tell between 7 and 9!!
It is everyone’s job within our company to ensure that our customers receive the best possible experience from their dealings with us, nobody should believe that their actions don’t matter!!
Never simply leave a job assuming your customer is happy, fluffing your feathers and feeling triumphant and thinking ‘I did a great job there’. Always ask the customer what they thought, after all, they are the ones paying your wages. Negative feedback may be uncomfortable but if embraced, dealt with and learned from can make the difference between a good company and a great company, after all it’s impossible to get everything right all of the time!
Even when a job hasn’t gone entirely smoothly, Authorized Access seeks customer testimonials and transparently displays them alongside others from jobs that went like a dream. This we believe gives our customers, old and new, a balanced view of what they can expect from us. Let’s face it when all you hear or see in testimonials is ‘glowing reports’, then one begins to doubt the authenticity of the whole thing.
A great way to gather and display testimonials from customers is to us the ‘Best Of’ response cards, which really are for use ‘any time anywhere’ and by returning them to the Best Of Bury have them posted onto their web site, where anyone searching for a supplier of our products or services can browse at their leisure.
To see what our customers think of Authorized Access, go to http://tiny.cc/y41v4
Tags: Business Advice, Business Analysis, Business Feedback, Business Growth, Business Testimonials, Locksmith Bury, Master Locksmith, Small Business Success | Posted in Business Advice |
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Posted April 22nd, 2010 | No Comments
Securing your home or business against crime need not be an expensive or time consuming exercise.
Restricted key systems are available for home use as well as business. Restricted keys enhance the security provided by any lock and without them, even ‘high security’ locks can be compromised by the keys being copied at random with little or no control.
At Authorized Access we can fit a security lock to your door then register its keys to you; this stops duplicate keys being cut without your knowledge or say so and provides you with total control of the keys to your home or business.
Restricted keys allow you to provide a tradesperson the key to your home and as long as you get it back, you know they will have been unable to obtain copies. At work, staff issued with keys to premises are unable to have extra keys cut without your express permission, again giving you total control over who has access to your premises.
Where would this be useful?
- Business premises with multiple key holders.
- At home where keys are made available to cleaners, tradesmen etc.
- Any situation where key control is required.
Looking after property, stock and the people who work within the business makes great business sense. Being responsible for the security in your business, it is vital that you make sure that the security measures taken are appropriate, realistic and cost effective. You need to keep criminals out while allowing your customers, suppliers and employees in.
Your business activity will guide your approach to security. In simple terms, high value products will attract more criminal activity and demand a higher level of security, however even those items with a perceived low cost value will be attractive to somebody. Taking a logical approach to securing your business will help ensure you don’t miss anything that might help deter crime. “In the current climate, the effect of interruption to business is greater than ever before.
By changing the locks you can guarantee that you are in total control of who has keys to your property
Choosing a Lock- Things to consider:
- Insurance requirements-Does your lock need to conform to British standards for insurance purposes BS3621
- One Key House/Business – Would I like all my locks to be operated by one key? This avoids having bulky key rings, never loose the back door key again!
- Master Keying of locks- makes great business sense. Only give access to areas of your business to people that need to be there.
- Speciality Locks- Do I need locks for a special purpose eg escape function.
- High Security Locks- Do I need locks with enhanced security features eg Restricted keys, having control of who can copy your keys, locks with anti pick and anti bump features.
“Remember – Always use a Master Locksmiths Association ‘Approved Company’ when considering restricted keys as a means of securing your property, where you can be assured that trained staff will provide a quality service with integrity to give you total peace of mind.”
For assistance contact http://www.authorized-access.co.uk/contact-us or call 0161 762 9936, where our fully trained staff will guide you through the process.
Tags: High security locks, Home security, Master Keys, Master Locksmith, Restricted keys, Security keys, Security Locks | Posted in Security Advice |
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Posted April 12th, 2010 | No Comments
1st April 1989, so full of anticipation and expectation. New van, new uniform and new customers. This was going to be easy; I was going to single handedly secure the whole of Bury and beyond.
1st April 2010, 21years later, still here (phew). Many lessons learned, not quite so ‘gung ho’ and needing to conquer the world. Some of those people from way back then, still loyal customers and many many new ones along the way. Realised early on that giving my customers the great service they deserved was the only way, forget that and your customers will let you know one way or another.
Ok, now for a giggle, do you remember when…
Mobile phones were rare in business and those that did have them needed a back pack to carry them round. I considered myself cutting edge though having a pager, available 24/7 to all who needed me. Hilarious to think that when this little gadget ‘went off’ all you got was a name, telephone number and a cryptic message, you then had to hot foot it to a working pay phone with your 2p and try and contact the person. Nothing like spontaneity and availability!
Communication…well you have heard of snail mail and it truly was! Not just a slur on Royal Mail’s performance, it was everything from typing the perfect letter (Oh and don’t forget the carbon so you can keep a copy!) with no spell or grammar check, to waiting for returned telephone calls or written orders to be received. Everything took so long! I remember my huge deliberation over whether the business actually needed a fax machine, it seemed so unnecessary.
Cash Is King… I smile when I receive letters stating that companies will no longer be accepting cheques as payment. How long will it be before we no longer accept cash in the same way? People always carried cash and a cheque book; hey you even had a lovely leather bound holder to stop your cheque book from creasing! Credit cards were for the rich and famous, you really knew you were dealing with someone of substance if they produced an American Express Card and you would run to get your manual swiper, rummage around to find the dockets and try to remember how it all worked!
In current times we have a world of instant communication. Mobile phones strapped to our ears, e-mails delivered in ways which I still don’t understand and no matter how much money is taken on credit card, if there is little cash in the till, I struggle to see it as a good day. Don’t get me wrong I am no dinosaur and at Authorized Access we have systems coming out of our ears to make business life more effective. But…..old habits DO die hard!
Were we any better off when the pace of business life was slower? I am not so sure and wouldn’t like to give up my modern goodies and go back to the old ways, even though I sometimes curse the intrusion of my mobile phone. I bet I am not alone having taken a business call on the beach.
Where will business be in another 21years!
Tags: Business, Business Life, Communications, Customer service, Locksmith Bury, Loyal Customers, Master Locksmith | Posted in Authorized Access News! |
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Posted March 12th, 2010 | No Comments
What a week! Not only did our customers vote us the Best Service Provider in Bury 2010 in the Homes & Garden category, through the ‘Best Of Bury’ website but we also became the 3rd ‘Most Loved Locksmith’ in the whole UK in a nationwide campaign competed for through the Best Of Websites.
The local award was won by a straight vote between twelve local companies, votes coming from their highly satisfied customers, who took the trouble to register on the Best Of Bury website and vote specifically for their chosen company.
The national award was as the result of a nationwide competition in which over 30,000 UK businesses received nominations and Authorized Access emerged as the third placed business in the Locksmiths Sector.
Owner, David Ramsden says “We are all thrilled and highly honoured that our customers feel strongly enough to have bestowed these awards upon us and thank everyone who voted. We also hope that this will give anyone thinking of using the services of Authorized Access, total confidence that we will satisfy all their security needs.” David believes their success is due to a great team, who’s dedication to exceptional customer service is paying great dividends.
Authorized Access, Bury’s only Master Locksmith’s Association Approved Locksmith, celebrates it’s 21st anniversary on 1 April this year and is supporting Bury Hospice as it’s chosen charity throughout it’s year of celebration.
Tags: Best Of Awards, Best Of Bury, Bury Hospice, Locksmith, Master Locksmith, Master Locksmith Bury, Most Loved, Most Loved Locksmiths, security | Posted in Authorized Access News! |
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