Posted April 5th, 2010 | No Comments
Customers, Friends and Colleagues
We would like to say a great big thank you to all those who came and supported us for our 21st birthday celebrations on Thursday 1st April, no it wasn’t an April fool and we did indeed give away free safes, a 3 course meal for two at the Metro Fish Bar and a whole host of other prizes. We were grateful to the Deputy Mayor who came along and said a few complimentary words and Radio Rossendale for proving some great sounds.
For those who didn’t manage to come along on the day we will be continuing our celebrations for the first 21 days of April, with all customers receiving a free gift from the ‘Lucky Dip’ bran tub! Gifts include Safes, Alarms, Free Labour and many novelty items.
As a side issue, we believe we may have upset a few people (not many but even only one would be too many!) Our email campaigns are designed to be informative, fun and providing added value to the reader. Some are selling product on special offer while others just want to share some good news or valuable information. We believe that by using email, we are able to reach people without interrupting their working day and these can be read (or deleted) at the reader’s convenience. However there has been an oversight and we have omitted to include an ‘opt out’ facility. Let me assure you, this was an oversight and never intended as a ‘back door’ way of forcing people to receive unwanted mail.
In today’s climate, like all businesses, we are simply trying to reach as many people as possible in the most cost effective way. We accept that a large percentage of what you receive may, at the time, not be relevant however we hope that the content will give you a flavour of what Authorized Access is about, its values and customer service ethos and come the time you or your business requires security then you will bear us in mind.
From here on in you will see a caption on all our e-mails with instructions on how to unsubscribe to our mailing lists. We hope you won’t but understand if you do.
Here’s looking forward to the next 21 years.
Tags: about local businesses, Business Success, Deputy Mayor of Bury, Growing Business, Locksmith Bury, Master Locksmith Bury, Master Locksmith's Association approved Company, Metro Fish Bar, Rossendale Radio, Safes | Posted in Authorized Access News! |
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Posted February 25th, 2010 | No Comments
Authorized Access!! A local business, employing local people, serving local people for over 20 years…
Information taken from the ‘Federation Of Small Businesses’ Website suggests that the House Of Commons All-Party Small Shops Group estimates that there will be no independent retailers by 2015!
Apparently for the past three years small independent shops have been closing at a rate of 5000 per year, in the UK. This has risen alarmingly in 2009, when 25,000 small shops, which represents 10% of the total, closed in the first nine months of the year and there are another 50,000 shops teetering on the brink of extinction.
Is it the recession that’s responsible for this phenomenon, or is there a more sinister explanation? Is it inevitable in modern times that price will be the prime consideration when making a buying decision?
Small independent local businesses will never be able to compete on price with large national companies who take advantage of economies of scale or internet based micro businesses whose overheads are so much lower than those borne on the high street.
Service is the key to retaining customers and while small local businesses ignore that fact they give more power to the anonymous ‘big boys’ to drive nails into their coffins. Promise to look after your customer, whatever it takes and you stand a chance of postponing what too many people seem to believe to be the inevitable.
We at Authorized Access know that we do our very best for our customers, we don’t always get it right but we always aim to put it right if things don’t initially go to plan. Our staff are all highly trained, with a recognised qualification in Customer Service, as well as being qualified in their field of expertise.
WHAT MORE COULD YOU ASK FOR?
KEEP BUSINESS LOCAL!
Tags: about local businesses, Bury Businesses, Business, business strategy, Customer service, Good business, Good customer service, keep business local, Local business, local businesses, retaining customers, running business | Posted in Authorized Access News! |
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